Who we are

Our website address is: https://palik.co.uk.

What personal data we collect and why we collect it

If you have created an account with us, or ordered items from us or otherwise interact with our website or app, we will use your personal data in several different ways. The table below sets out how we use your personal data, showing what personal data we collect and why.

Category of Personal Data Purpose for Processing
Name and contact details (such as email address, telephone number and postal address) Deliver your purchase to you
Send you service messages by email or text, such as order updates
Send you information by email, post or social media about our products or services e.g. if you sign up to our newsletter
So that you can book a fitting appointment
Fraud prevention and detection
To register you with a Palik account
Undertake website personalisation to develop products, services, applications
Send you an email when you have left items in your basket
Purchase information/history Maintain records of your purchases with us
Invite you to provide feedback about our products and services in the form of online and email. We use this information to help us improve and monitor the quality of our products and services provided to you. For more information please see our list of third-party suppliers under “Who we share your personal information with”
Send you relevant information by email, post or social media about our new products or services
Fraud prevention and detection
To better understand your preferences and make decisions about what Palik adverts are shown to you as you browse the web or apps
Date of birth information Fraud prevention and detection
To send you treats on your birthday
Payment information (we don’t store this information) Take payment and give refunds
Fraud prevention and detection
Contact history with Palik e.g. over the phone, email or on social media Provide customer service and support
Train our staff
Information you provide when entering a competition or prize draw, playing games and completing surveys (including contact details and your actual entry) To facilitate your participation in the competition or prize draw
Device information: information about your computer, phone or other device you use to view the website or app such as device type, operating system, hardware version, browser type, unique device identifier, IP address and advertising ID
Log information: information about how you use our website or app such as the types of content you view or engage with, the frequency and duration of your activities, access times, language, your IP address and pages you visit before or after navigating away from the website;
Device and log information will not be associated with you as a named individual unless you are logged into your account or you have given consent to receive email communications from us by subscribing to Palik.
Improve our website and set default options for you (such as language and currency)
Showing you Palik adverts as you browse the web
Fraud prevention and detection
Make sure the website or app display and function correctly on your device (e.g. make sure pages load correctly on your device and that the displayed language and currency are correct for the country you are in)
Provide us with analytical information about the use of the website or app
Make the website or app secure
Make decisions about the pages, images and adverts to display to you on Palik websites and apps
To better understand your preferences and make decisions about the content we send you in marketing emails
Make decisions about the adverts you see on websites and apps that are not owned by us
When you sign up to our emails you consent to the use of email tracking technology through third parties to collect data such as whether an email has been delivered to you and if you have opened it. This data is only visible at an anonymous level to our teams to enable them to review and take actions based on the effectiveness of an online campaign. You can opt out of receiving emails at any time
Associate different devices you use with each other so that the pages, images and offers you see across devices are consistent.
Use of our in-store Wi-Fi; automatic re-connection when you return into the store.
   
Social media comments and photos you post on social media pages where you have mentioned and tagged Palik We may want to respond to you or react, particularly if you are happy, or unhappy with something.
It is important for us to know what you think about us and the products we provide to you.

We ensure that the collection and use of your personal data is lawful. Therefore, for the purposes listed above, we only use your personal data if one of the following conditions apply:

  • You have given us your consent
  • We need your personal data for the performance of a contract you enter into with us, such as when you purchase a product through the website or app
  • We need to comply with legal obligations
  • We need to protect your vital interests
  • Your data is necessary for the public interest, or
  • We have a legitimate interest in processing the personal data.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We share your personal data with the following categories of companies as part of being able to provide our services to you:

  • members of the Palik Ltd group of companies, where they assist us in providing our services to you;
  • companies that help us get your order to you, such as payment service providers, warehouses operators and delivery companies;
  • marketing service providers, such as marketing agencies and advertising partners who help us market our business;
  • technology service providers, such as companies that support our IT, help us analyse the data we hold, send communications to our customers and help us develop and host our websites and apps;
  • professional advisors, such as companies that provide us with legal or financial advice;
  • credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud and other unlawful activities;
  • companies approved by you, such as social media sites;
  • applicable third-party hosting providers for events and ticketing companies. Where your consent if provided, photographs and videos of these events may be shared on our social media and our website; and
  • if any part of our business is outsourced, sold, or merged, where permitted by law, we will share your data with the new provider so that we may continue to sell products to you and they may use your personal data in the same way as set out in this policy. We will of course inform you of any such change and give you an opportunity to opt out of your data being shared with a new provider.

Some of those third-party recipients may be based outside the UK or the European Economic Area – for further information including how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the UK or the EEA’. We do not allow third-party suppliers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

 

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